Last Updated: March 19, 2025
By accessing or using the Shipsidekick website, mobile applications, or any services offered by Ship Sidekick Inc. (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Services.
These Terms constitute a legally binding agreement between you and Ship Sidekick Inc. ("Shipsidekick", "we", or "our"). If you are using the Services on behalf of a business, you represent that you have authority to bind that business to these Terms, and references to "you" mean that business.
Shipsidekick provides shipping management tools and services, including but not limited to label creation, rate comparison, shipment tracking, address verification, and reporting tools. We facilitate access to shipping services offered by various carriers, but we are not the carrier or shipper ourselves. Shipsidekick also provides enterprise resource planning (ERP) functionality, including inventory management, order management, financial data tracking, warehouse management, and omnichannel commerce tools.
Shipsidekick may modify, suspend, or discontinue any aspect of the Services at any time. We reserve the right to impose limits on certain features or restrict access to parts or all of the Services without notice or liability.
Permission is granted to temporarily access and use the Services on a personal device for business purposes only. This is the grant of a license, not a transfer of title, and under this license you may not:
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Shipsidekick at any time without notice.
To use certain features of the Services, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. Shipsidekick will not be liable for any losses caused by unauthorized use of your account.
You must be at least 18 years old and legally able to enter into contracts to create an account and use our Services.
Shipsidekick offers various subscription plans, as well as pay-as-you-go options. Current pricing is available on our website and may change from time to time. We bill in advance for subscription plans and will automatically renew your subscription unless you cancel before the renewal date.
You are responsible for all shipping costs, carrier fees, and any other transactional costs associated with your use of the Services, in addition to subscription fees. Carrier rates displayed through our Services are subject to change without notice.
You agree to provide and maintain valid payment information. If we cannot charge your payment method for any reason, we reserve the right to cancel or suspend your account.
When using our Services to access carrier services (USPS, UPS, FedEx, etc.), you must comply with all applicable carrier terms, conditions, and regulations. Each carrier maintains its own terms of service and policies which you must review and accept before using their services through our platform.
Shipsidekick is not responsible for carrier service disruptions, delays, or failures. Shipping rates, transit times, and service availability displayed in our Services are provided by carriers and are subject to change without notice.
You acknowledge that carriers may perform their own validation of your shipments and may reject, return, or hold packages that violate their terms or applicable laws.
Our ERP functionality allows you to manage business operations including inventory, orders, finances, warehousing, and omnichannel sales. By using these features, you acknowledge and agree to the following:
For users of our inventory management, order management, and warehouse management features, you acknowledge that these systems are tools to assist your operations but do not replace proper inventory control procedures or human oversight.
The Services may allow you to integrate with third-party services, marketplaces, payment processors, accounting systems, and other business tools. You acknowledge and agree that:
You may not use the Services to ship items that are prohibited by carriers or by applicable law, including but not limited to hazardous materials, illegal substances, and counterfeit goods. You are solely responsible for ensuring that your shipments comply with all applicable laws and regulations, including customs requirements for international shipments.
You agree not to use our Services to:
Shipsidekick reserves the right to refuse service, terminate accounts, and report violations to appropriate authorities.
Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms. By using our Services, you consent to the collection, use, and sharing of your information as described in our Privacy Policy.
You acknowledge that we may share certain information with carriers, payment processors, and other service providers to fulfill our services. We may also disclose information to comply with legal obligations.
If you provide us with information about your customers or recipients, you represent that you have the legal right to do so and that you have informed them about such sharing.
When using our ERP features, you may input commercially sensitive business data. While we implement industry-standard security measures, you acknowledge that no system is completely secure. You are responsible for implementing appropriate access controls within your organization to limit who can view or modify sensitive business data.
All content, features, and functionality of the Services, including but not limited to text, graphics, logos, icons, images, audio clips, software, and the design, selection, and arrangement thereof, are owned by Ship Sidekick Inc., its licensors, or other providers and are protected by copyright, trademark, and other intellectual property laws.
You may not modify, reproduce, distribute, create derivative works from, publicly display, or exploit in any way any content from our Services without our prior written consent.
You retain your rights to any content you submit through the Services. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute such content for the purpose of providing and improving our Services.
THE SERVICES AND ALL CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. SHIPSIDEKICK MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, AND HEREBY DISCLAIMS AND NEGATES ALL OTHER WARRANTIES INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR OTHER VIOLATION OF RIGHTS.
FURTHER, SHIPSIDEKICK DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS CONCERNING THE ACCURACY, LIKELY RESULTS, OR RELIABILITY OF THE USE OF THE SERVICES OR ANY CONTENT AVAILABLE THROUGH THE SERVICES, OR OTHERWISE RELATING TO SUCH MATERIALS OR ON ANY SITES LINKED TO THE SERVICES.
THE FINANCIAL AND BUSINESS INFORMATION PROVIDED THROUGH OUR ERP FEATURES IS FOR INFORMATIONAL PURPOSES ONLY AND SHOULD NOT BE CONSIDERED ACCOUNTING, LEGAL, OR TAX ADVICE. YOU SHOULD CONSULT WITH QUALIFIED PROFESSIONALS FOR ADVICE CONCERNING SPECIFIC ACCOUNTING, LEGAL, OR TAX MATTERS.
The content appearing on Shipsidekick's website and Services could include technical, typographical, or photographic errors. Shipsidekick does not warrant that any of the content is accurate, complete, or current. Shipsidekick may make changes to the content at any time without notice. However, Shipsidekick does not make any commitment to update the content.
Shipping rates, delivery estimates, and other carrier information are provided by the respective carriers and may not be accurate or current. Similarly, third-party marketplace information, inventory levels at external warehouses, and other integrated data may not reflect real-time conditions.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SHIPSIDEKICK AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE AMOUNT PAID BY YOU TO SHIPSIDEKICK FOR THE SERVICES DURING THE TWELVE (12) MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY.
THE LIMITATIONS OF THIS SECTION SHALL APPLY TO ANY THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE.
You agree to indemnify, defend, and hold harmless Shipsidekick and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that arise from or relate to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any rights of another; or (d) your violation of any applicable laws, rules, or regulations.
The Services may contain links to third-party websites or services that are not owned or controlled by Ship Sidekick Inc. Ship Sidekick Inc. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Ship Sidekick Inc. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit or integrate with our Services.
Arbitration Agreement. You and Shipsidekick agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, or the use of the Services, shall be resolved by binding arbitration, rather than in court, except that you or Shipsidekick may assert claims in small claims court if they qualify.
Class Action Waiver. You and Shipsidekick agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. Unless both you and Shipsidekick agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.
Governing Law. These Terms and any dispute between you and Shipsidekick shall be governed by the laws of California, without regard to principles of conflicts of law.
You may terminate your account at any time by contacting us or using account deletion features if available. Shipsidekick reserves the right to terminate or suspend your account or access to the Services at any time, with or without cause and with or without notice.
Upon termination, your right to use the Services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
We will not refund any prepaid fees for the then-current subscription period at the time of termination unless otherwise required by law.
Following termination, you will have 30 days to export or download your data from our Services, after which we may delete all your data from our active systems. We may retain archived copies of your data as required by law or for legitimate business purposes.
Shipsidekick reserves the right to modify these Terms at any time. We will provide notice of material changes by posting the amended Terms on our website and updating the "Last Updated" date. Your continued use of the Services after such modifications will constitute your agreement to the updated Terms.
If you do not agree to the modified Terms, you must stop using the Services.
Entire Agreement. These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference herein, constitute the entire agreement between you and Shipsidekick concerning the Services.
Severability. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.
No Waiver. The failure of Shipsidekick to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
Assignment. You may not assign or transfer these Terms or your rights under these Terms, in whole or in part, by operation of law or otherwise, without our prior written consent. Shipsidekick may assign these Terms at any time without notice.
Force Majeure. Shipsidekick shall not be liable for any failure to perform its obligations where such failure is a result of acts of nature, network failures, acts of war or terrorism, riots, civil disorders, or other events outside our reasonable control.
If you have any questions about these Terms, please contact us at:
Ship Sidekick Inc.
2261 Market Street STE 22352
San Francisco, CA 94114
Email: support@shipsidekick.com